Job Opportunities

Irvington Theater Usher 

Department: Front of House 
Reports to: Box Office Manager / House Manager 
Employment Type: Part-Time as Needed Appointment 
Compensation: $20 per hour 
Typical Shift: Approximately 3 hours per performance 

Position Summary 

The Usher is a welcoming and visible member of the Front of House team. Ushers provide courteous and professional assistance to patrons, help ensure a safe and orderly environment, and support the smooth operation of performances and events. 

This is a part-time as needed position. Available shifts vary based on the performance calendar. Usher shifts are generally approximately three hours per performance. 

Responsibilities 

  • Welcome patrons, check tickets, and assist guests in finding their seats. 

  • Be familiar with the theater layout, seating, exits, restrooms, water fountains, and accessibility procedures.  

  • Close and open auditorium doors and manage house lighting before, during, and after performances and intermission.  

  • Assist with late seating at the discretion of management, using a flashlight when necessary.  

  • Monitor the theater for safety concerns and lost-and-found items.  

  • Politely enforce house rules, including no smoking, outside food or drink, talking, flash photography, or leaning over balcony/box railings.  

  • Assist patrons with disabilities and other special needs.  

  • Remain at assigned post during performances and communicate patron concerns or emergencies to management.  

  • Attend required usher meetings and training.  

  • Assist with other Front of House duties as directed.  

Requirements 

  • Reliable, punctual, and accountable. 

  • Excellent customer service and communication skills. Friendly, professional, and able to handle a variety of situations with tact and discretion.  

  • Ability to work independently and as part of a team.  

  • Ability to stand for extended periods and repeatedly use stairs, ramps, and theater doors.  

  • Ability to work in dim lighting, noise, and crowded environments.  

  • Ability to lift up to 30 pounds as needed.  

  • Must maintain a neat appearance and wear the required usher badge, uniform, and dark pants.  

  • Two-way radio experience preferred.  

  • Availability for evenings, weekends, holidays, and other scheduled performances.  

  • Previous customer service, theater experience or a personal interest in the performing arts is helpful but not required.  

Emergency Awareness: Ushers must be familiar with theater evacuation procedures and follow all instructions from management during an emergency. 

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To Apply: Please send a resume and brief cover letter to Owen Mannion, Theater and Operations Manager, at omannion@irvingtonny.gov.