BOX OFFICE POLICIES

 

TICKETS AVAILABLE ONLINE:
The best way to purchase tickets for ITHT is online, 24 hours a day, 7 days a week by clicking here and using your credit card. Many productions offer discounts for purchasing tickets in advance. Online ticket sales cut off two hours prior to any given performance at which time tickets may only be purchased in-person at the box office.

 

CREDIT CARDS:
MasterCard, Visa, Discover and American Express cards are accepted. For your safety all online sales require you to provide the CCV code on your credit card. This extra step helps prevent fraudulent transactions by verifing that the physical card is present during the transaction. Credit card information provided during checkout is used solely to process the transaction and is NEVER saved in our system.

To pay by telephone call 914.591.6602.
 

TICKET POLICY:
All sales are final. There are NO REFUNDS and NO EXCHANGES unless a show is cancelled. Please send a friend in your place if you cannot use your tickets.

 

MOBILE TICKET DELIVERY:
ITHT does not currently accept tickets via mobile delivery. "Print at Home" tickets MUST be printed on paper and are not valid for entry via mobile device. A $2 fee will be assessed to have tickets printed at the door.

 

TICKET PRINTING:
Patrons who show up without their "print at home tickets" will be charged the $2 will-call fee to have them printed at the door.
 

INCLEMENT WEATHER:
In the event of inclement weather the theater reserves the right to postpone or cancel a performance for safety reasons.  No refunds due to inclement weather will be issued unless the Irvington Town Hall Theater cancels the performance. For a status update on the day of the show, patrons can go to www.irvingtontheater.com or call 914.591.6602 for a recorded message. Please note, ITHT is eqipped with heat during the winter months, but does not have A/C which is why we are closed during the summer.

 

FEES:
At Irvington Town Hall Theater we strive to keep ticket fees as low as possible. All events are charged a per ticket fee which is used to cover the cost of running the box office. The per-ticket fee for most events at ITHT is $1.70 for online sales and $3 when purchased through the box office. Tickets may be held at will call but an additional processing fee of $2/ORDER will be applied. FEES ARE ALWAYS LOWER FOR TICKETS PURCHASED ONLINE.

 

LATECOMERS:
Arriving late to a performance can be extremely disturbing to the artists and your fellow audience members. As a consideration to the vast majority of our patrons who arrive on time, latecomers will be seated at the discretion of the management at an appropriate pause in the performance.

 

ACCESSIBILITY:
There is a limited number of fully ADA accessible wheelchair spaces on the orchestra level of the Theater. Wheelchair spaces are available for purchase online and are denoted by blue boxes on our seating map. Box and Balcony Seats are NOT ADA compliant and may be inaccessible for individuals who find it difficult to climb stairs.

Restrooms are located on the orchestra level and are fully ADA accessible.

Handicapped parking is available on Main Street in front of Town Hall.

Do not hesitate to call the box office (914.591.6602) if you have any questions.

 

CAMERAS & RECORDING DEVICES:
The use of recording devices including but not limited to still cameras or video cameras are STRICTLY PROHIBITED. Use of such devices during a performance is a violation of federal copyright law and is an actionable offense.

 

If you have questions regarding any of these policies do not hesitate to contact the box office.

PHONE: 914.591.6602
E-MAIL: boxoffice@irvingtonny.gov